Pennsylvania State Employees Credit Union Selects Wang Imaging To Speed Customer Service And Improve Employee Productivity

Wang (NASDAQ: WANG) today announced that the Pennsylvania State Employees Credit Union (PSECU), Pennsylvania's largest credit union with $906 million in assets, has purchased a total of $550,000 in imaging systems and services from Wang to reengineer and improve credit application processing and documentation handling. The PSECU and Wang will work together to develop the OPEN/image application that will enable approximately 300 PSECU employees to store, retrieve, and process loan applications and related documents quickly and easily.

The PSECU is the fifteenth largest credit union in the nation in total assets, and services over 200,000 members. PSECU employees will use Wang's OPEN/image software to access all documentation electronically, eliminating the manual process of submitting written requests to the records department and waiting for the documents to be retrieved from microfilm. In addition, the application will automatically integrate documents from the loan issuing department, resulting in an estimated 30 percent time-saving in record sorting and handling. Existing documents stored in PSECU's legacy database will also be integrated into the imaging application, allowing employees to locate documents on both the newly developed OPEN/image and existing database systems directly from their PCs.

"By cutting time-consuming manual processes and providing quick access to customer documentation, imaging offers significant time and cost advantages for loan processing," said Rick Long, vice president of data processing for the PSECU and co-coordinator of the software project. "We chose to work with Wang because of their skill and experience in implementing imaging systems that will best meet our needs."

The newly developed OPEN/image application will run on an IBM RISC System/6000 server, using a Cygnet 52 platter jukebox, scanners from Fujitsu and Bell & Howell, and a wide area network (WAN) connecting the system to the PSECU service center.

"We are pleased that following an in-depth, multi-vendor evaluation, the Pennsylvania State Employees Credit Union selected Wang to help reengineer its loan processing and document handling system," said Paul Moeller, vice president of marketing for Wang's Software Business. "PSECU is one of the most technologically advanced credit unions in the country, extending electronic services to members in Pennsylvania, across the country, and around the world. We look forward to working with PSECU to further advance its information management capabilities."

Wang's Imaging Solutions

Wang's OPEN/image software product family offers seamless document image management to image-enable existing applications and application development environments. The OPEN/image architecture is client/server based, supporting the following operating environments: Microsoft Windows, Novell NetWare, IBM CICS, IMS/DC, OS/400, IBM AIX, HP-UX, HP MPE/iX, DEC VMS, and Sun Solaris. In addition, OPEN/image features can be incorporated into new applications being built with popular visual application development tools including Microsoft Visual Basic, Microsoft C++, and Powersoft PowerBuilder.

Wang is a recognized worldwide leader in workflow, integrated imaging, document management, and related software for client/server open systems, and a major worldwide provider of integrated and support services for software and networks. Wang's products and services enable customers to realize major improvements in productivity, quality, and responsiveness by the definition, automation, management, and measurement of critical business processes.

Wang is one of the industry's largest independent service organizations. The company's worldwide Service Business provides network integration and support service, warranty and maintenance services, help-desk support, and other value-added services for more than 3,500 products from 300 equipment and software manufacturers. Headquartered in Lowell, it has offices and distributorships in more than 130 countries and more than 2,000 technical support professionals answering more than four million service and support calls a year.

COPYRIGHT 1995 Business Wire, 2004 Gale Group

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