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Municipal Credit Union to Deliver Documents Electronically with Software from ACI Worldwide
Business Wire
March 3, 2003
OMAHA, Neb.--
MCU Selects ACI's e-Courier to Power E-Mail
Delivery of Statements to Members
ACI Worldwide (Nasdaq:TSAI), a leading international provider of enterprise e-payment solutions, today announced that New York-based Municipal Credit Union, one of the oldest and largest credit unions in the United States, has licensed ACI's e-Courier(TM) software to launch an electronic document delivery channel for its members.
MCU will initially use e-Courier to send personalized statements to members via e-mail -- the electronic delivery channel consumers overwhelmingly prefer. In a multiphase project, MCU plans to add alerts, PIN mailers, customer service advices and investment service information, and to broaden the output channels and formats to include Quicken and MS Money attachments, as well as wireless and voice integration. Municipal Credit Union is also using the powerful archiving capabilities of e-Courier to make e-statements available to all of its member services representatives.
"Our licensing of e-Courier will help us open an entirely new communication channel for our members," said Barry Grant, chief information officer, Municipal Credit Union. "Through the ease and convenience of e-mail, our members can choose to receive statements electronically. In turn, we can hold down costs by eliminating the expenses associated with printing and postal delivery."
To enroll in the e-mail statement service, members will surf to MCU's Web site and elect to receive statements electronically. The enrollment process will provide an explanation of the service and features and lead members through the activation process. After three months of receiving both paper and electronic statements, MCU will stop sending paper statements unless the member specifically requests paper.
ACI's e-Courier employs industry-standard encryption and digital signature capabilities to ensure that documents are authentic and private. E-mails may include content-rich information, interactive links to information on new products and links to services at MCU's Web site. ACI's unique tracking and archival capabilities give MCU the ability to accurately track the status of each message, including up-to-date details of when it was submitted, relayed, delivered, viewed and acted upon.
ACI has extended e-Courier's statement repository feature for MCU to give its customer service representatives the ability to quickly access an online image of a customer's statement in exactly the same format as it is viewed by the customer. This will reduce customer service talk time and improve responsiveness by allowing both the customer and the customer service representative to look at the same copy of a statement. It also reduces administrative time by eliminating the need to search other archives, and reduces cost by eliminating paper archives.
"With e-Courier, MCU can leverage its existing Internet site to connect with its members," said Don McCormick, managing director of ACI's e-Courier business unit. "And when MCU is ready, e-Courier offers the flexibility to expand its e-mail offerings to alerts and other types of communication -- basically any document MCU sends to its members via paper and post now can be securely delivered via e-mail with e-Courier."
In addition to e-Courier, MCU uses ACI's industry-leading BASE24(R) e-payment processing application. MCU joins other financial institutions that have licensed ACI's e-Courier for electronic delivery of financial documents, including First National Bank of Omaha, Commerce Bank & Trust and Central Technology Services.
About ACI Worldwide
Every second of every day, consumers are initiating electronic payment transactions -- getting cash at ATMs, using debit and credit cards to make purchases in stores and on the Internet, banking by phone and PC, paying bills online. Twenty seven billion times a year, ACI software is used to process these transactions, powering the world's online payment systems. ACI was founded in 1975 and pioneered the development of applications and networking software for online transaction processing. Today more than 540 customers in 71 countries use ACI supplied software. Visit ACI Worldwide on the Internet at www.aciworldwide.com.
Any statements in this press release regarding projected results are preliminary and "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. In addition, this press release may contain other forward-looking statements including statements regarding Transaction Systems Architects, Inc.'s ("TSA"), its subsidiaries or third parties' expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect. The forward-looking statements in this press release are subject to a variety of risks and uncertainties. Actual results could differ materially.
For a detailed discussion of these and other risk factors, interested parties should review TSA's filings with the Securities and Exchange Commission, including TSA's Form 10-K for the year ended September 30, 2002 (filed January 13, 2003) and Form 10-Q for the quarter ended December 31, 2002 (filed February 13, 2003).
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